employment

Position Overview:
Our Receptionist is to act as a Client Service Specialist, assisting with retail and event customer communication, orders, maintenance of front showroom, and administrative tasks such as invoicing and entry bookkeeping.

Duties & Responsibilities:

• General Reception & Client Service: Open and close storefront, greet and assist customers, answer phones and transfer as needed, schedule appointments, and take orders in person, by phone, and through website. Assist customers with pick ups and rental customers with returns.
• Retail Sales: Maintain front showroom, assist with seasonal displays, price plants and retail merchandise, and contribute to development of promotions. Facilitate execution of online orders as well as new and updated product offerings.
• Administrative Assistance: Conduct e-mail and phone correspondence with clients and vendors regarding initial inquiries, pricing requests, scheduling appointments, and payments. Maintain accurate records and organization of client orders, contracts, and payments, including hard copies and entries into digital platforms such as Quickbooks, Details, etc. Input new event sales and documents, assist with preparing and updating estimates/proposals and invoices and other company resources in Dropbox, Google apps, Word, Excel, or other Microsoft documents, etc.
• General Bookkeeping: Assist with generation of invoices, billing, tracking and input of payments and orders, and follow up on open accounts. Handle cash payments and reconcile cash drawer and deposits.
• Prepare enclosure cards, funeral script, labels, boxes, packaging, and branded components for retail and wedding work.
• Facility Maintenance: Oversee appearance and maintenance of front room and studio including organization, cleanliness, and bringing necessary repairs or improvements to ownership and management’s attention. Keep meeting room presentable and assist with setting display tables for upcoming samples, workshops, or other uses as scheduled.
• Potential for Marketing Duties as developed: Photography, website, blog, and social media projects. Promote retail sales, special events, and general company branding campaigns.
• With training, move to screen clientele, with ability to meet, quote, book, and facilitate funeral and smaller scale event orders.

Qualifications:

• Willingness to work as a team player and follow management’s direction/input.
• Ability to independently complete tasks in a timely manner and effective order, with regard to maintaining an efficient and purposeful pace and meeting any time constraints or deadlines, while also upholding company standards.
• Work with designers for quick, efficient, and artful fulfillment of orders and customer requests. Awareness and management of order pick up and delivery times, including routing, sending out, and communicating with drivers.
• Must be reliable, responsible, and maintain professional appearance and demeanor.
• Capacity to troubleshoot, multi-task, and use logical thinking to problem-solve.
• Ability to maintain organization and cleanliness of one’s immediate workspace, designated studio areas, and surrounding environment.
• Familiarity and skill working with standard office software programs including basic Microsoft Office products, email, and web-based applications such as Google apps. Specific training on company/industry software or apps will be given. Experience with Quickbooks, WordPress website editing, Cricuit, or other specialty technologies is advantageous.
• Must have a valid Illinois driver’s license and means of transportation, and proof of applicable vehicle insurance.
• Ability to carry 20-50 pounds throughout a work shift and work on your feet for extended periods of time. *This position will primarily operate from our dedicated front desk and computer, however, will float through workspaces as necessary to assist customers, complete orders, and fill in with behind the scenes projects during down time.
• Availability to work Saturdays in addition to weekdays.

Compensation: Hourly or Salary, pending anticipated schedule and workload. Amendable to seasonal needs; part-time and full-time positions available.